Frequently asked questions
What is BetterHelp?
BetterHelp is the largest therapy platform in the world and it’s 100% online. We change the way people approach their mental health and help them tackle life’s challenges by providing accessible and affordable care. With BetterHelp, you can message a professional therapist anytime, anywhere.
Who will be helping me?
Who are the therapists?
Every therapist providing services on BetterHelp is a qualified and experienced counselor, psychologist, social worker, or therapist. They must also have a relevant academic degree, at least 3 years of experience, and have credentials from their professional organization. This includes completing the necessary education, exams, training, and practice requirements. We refer to therapists across our sites and apps according to their professional title and credentials, specific to the U.S., U.K., Australia, Germany, France, or the Netherlands, as applicable.